🗣️ How to...Nabla Echo

When using Nabla Echo during a video visit, the browser must allow Local Network Access so Nabla can connect to Echo on the computer and capture audio.

Users will need to allow Local Network Access if:

• Using Nabla Echo

• The encounter is a video visit

• User has not allowed this permission yet (or previously blocked it)

If this access is not allowed, the encounter cannot start and audio will not be captured.

Nabla Echo runs locally on the computer to securely access audio from the video visit.

Modern browsers like Google Chrome, Firefox, and Microsoft Edge require approval before a website can communicate with local software. This is a standard security measure.

This is the simplest and most common case.

When starting a video encounter, the browser may show a pop-up asking to connect to devices on the local network.

When the prompt appears, click Allow. This will not be asked again.

Choose the browser below.

Change the permission manually.

1. Open Nabla in browser

2. Look at the address bar

3. Click the padlock (🔒), microphone (🎙️), or tune icon

4. Go to Site settings

5. In Privacy and security, find Local network access

6. Change it to Allow

7. Refresh the page

Edge manages this permission slightly differently.

👉 Follow Microsoft’s official guide at this link.

Firefox uses its own Local Network permission model.

👉 Follow Mozilla’s official guide at this link.

• Users will not be prompted again

• Click Start encounter

• Nabla Echo works normally during video visits

Try these quick checks:

• Refresh the Nabla page

• Make sure Nabla Echo is installed and running

• Fully close and reopen browser

If the issue continues, contact us at support@nabla.com